naga Platform Account Terms

We at naga operate a gaming and sportsbook platform available only in jurisdictions where our services are legally permitted. Our platform serves users across Indonesia and supported regions through mobile devices—Android phones via our APK, and iOS devices through web browsers. These terms explain the rules governing your account with us, how we handle deposits and withdrawals, and what we require from you to maintain good standing.

When you create an account on naga, you agree to our terms. We enforce these consistently across all users, whether you access our platform from Jakarta, Surabaya, Bandung, Medan, or elsewhere within our service area. Our terms are straightforward: we ask for honest account information, we process transactions transparently, we protect your data, and we reserve the right to suspend accounts that violate our policy.

This document sets out the core conditions of our service. We update these terms occasionally; we'll notify you of material changes through your account. If you do not agree with our terms, you should not create an account on naga.

Account Opening and Eligibility on naga

To open an account on naga, you must be at least 18 years old and legally permitted to access our platform in your jurisdiction. We require your full legal name, date of birth, phone number, and residential address. We use this information for Know Your Customer (KYC) verification, which is mandatory under local regulations. Your personal data is encrypted and stored separately from your gaming activity.

Our naga verification process typically completes within one business day. During verification, we confirm your identity against government records and cross-check your address. We may ask for additional documents—a copy of your government-issued ID, utility bill, or bank statement. If we cannot verify your details, we cannot provide account access, and we'll refund any deposits you've made.

Password and Device Security

Your naga password is yours alone. We encrypt it using bcrypt hashing and never store it in plain text. We encrypt all login attempts using HTTPS, which protects your credentials in transit. You are responsible for keeping your password confidential. If someone gains access to your account, we are not liable for unauthorised transactions made before you notify us.

We offer optional two-factor authentication (2FA) via SMS or email. If you enable 2FA, you'll receive a one-time code each time you log in from a new device. This extra security layer helps prevent unauthorised access. We recommend enabling 2FA, particularly if you share a phone or frequently use public Wi-Fi.

Deposits and Payment Methods on naga

We accept deposits through Indonesia's major payment methods: DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and bank transfers via mobile banking, local payment, online payment, and e-wallet. All deposits are processed through certified third-party payment gateways. When you deposit on naga, your funds appear in your account within seconds for e-wallets and within a few hours for bank transfers.

We do not charge deposit fees. Your payment provider may apply standard transaction costs, but those come from your provider, not from naga. Every deposit is confirmed transparently in your account history. You can view the exact amount received, the payment method used, and the timestamp of every transaction.

account preferences and Account Balance

We do not impose maximum account preferences on naga accounts. However, if you deposit an unusually large amount, we may place a temporary hold on your account while we verify the source of funds. This is standard anti-money-laundering practice and typically resolves within 24 hours. Your account balance at any time represents your available funds on naga—not winnings or losses, simply your balance.

Withdrawals and Verification Windows

When you request a withdrawal from your naga account, we initiate a standard verification window. This typically takes 24 to 48 hours, during which we confirm that your funds were earned through legitimate activity on our platform and that your account is in good standing. We do not impose these delays arbitrarily—they reflect our compliance obligations and payment-provider processing times.

Your withdrawal is always sent to the same payment method you used for your original deposit. If you deposited via mobile banking, your withdrawal goes to your local payment wallet. If you deposited via online payment transfer, your withdrawal goes to your e-wallet account. We never send withdrawals to third-party accounts.

Withdrawal Fees and Settlement

We do not charge withdrawal fees on naga. Your bank or e-wallet provider may apply their standard charges, but those are their fees, not ours. After your withdrawal is approved, settlement times depend on your payment method. E-wallet transfers typically complete within hours; bank transfers may take one to three business days. We have no control over your bank's or payment provider's processing times.

On naga, we process deposits and withdrawals transparently—no hidden fees, no mysterious delays, just clear rules applied equally to all users.

Games, Rounds, and Outcome Fairness

Our naga platform hosts slot games (Starburst, Mahjong Ways, Quickspin), prediction games (Dadu Online, Angka Ikut), and live-dealer tables. Each game uses a certified random-number generator (RNG) to produce outcomes. These algorithms cannot be predicted or influenced by your stake, account balance, or play history. Every outcome is independent—previous rounds do not affect future results.

We publish the payout ratios and rules for each game before you play. These ratios are fixed and do not change during your session. When you place a stake and a round resolves, your account balance updates immediately to reflect the outcome. You can review your complete round history anytime in your naga account.

Account Suspension and Dispute Resolution

We reserve the right to suspend or close your naga account without prior notice if we detect suspicious activity, policy violations, or breach of these terms. Suspicious activity includes: operating multiple accounts, sharing accounts with other users, using bonus offers in ways that breach their terms, or attempting to manipulate our games. If we suspend your account, we'll retain any funds in your balance pending investigation.

If you believe your account suspension was in error, you can contact our support team through in-app chat or email. We will review your case and respond within five business days. If we confirm the suspension was justified, we will explain the policy violation. If we confirm it was in error, we will restore your account.

Data Protection and Privacy on naga

Your personal data on naga is protected under Indonesian data-protection law. We encrypt all personal information and store it in secure facilities. We never share your data with third parties except where required by law (such as requests from tax authorities or law enforcement). Payment processors receive only the information necessary to complete transactions—they do not see your gaming activity or account history.

You have the right to request a complete export of your personal data at any time. You also have the right to request account deletion. We will provide or delete your information within standard regulatory timeframes. Contact our support team to initiate these requests.

Jurisdiction and Service Availability

Our naga platform operates only in jurisdictions where gaming and sportsbook services are legally permitted. We do not represent that we are "licensed" in any single jurisdiction—instead, we operate within the regulatory frameworks of the regions we serve. You are responsible for verifying that accessing naga and participating in our games comply with your local laws.

If you access naga from a region where our services are restricted, you will not be able to create an account or process transactions. This is a technical restriction we enforce. Our services are available only where local law permits.

Limitation of Liability

We provide naga "as is" without warranties. We are not liable for indirect, incidental, or consequential losses arising from your use of our platform. If you have a claim against us, our liability is limited to the amount of your deposits less any valid withdrawals. This limitation applies to all claims, whether in contract, tort, or otherwise.

Changes to These Terms

We may update these naga terms occasionally to reflect changes in our business, technology, or applicable law. We will notify you of material changes at least 30 days before they take effect. If you do not agree with our updated terms, you may close your account and request a withdrawal of your remaining balance. Continuing to use naga after the change date constitutes acceptance of the new terms.

• 1
  Create your naga accountStep 1

  Provide your legal name, date of birth, phone, and address. We encrypt and verify this data.

• 2
  Complete KYC verificationStep 2

  KYC verification on naga typically completes within one business day.

• 3
  Deposit and playStep 3

  Deposit via your preferred payment method—DANA, e-wallet, mobile banking, local payment, online payment, or bank transfer—and begin playing.

• 4
  Withdraw at any timeStep 4

  Request a withdrawal from your naga account balance. We process withdrawals within 24–48 hours.

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